Policy and Accountability

Accessible Customer Service Policy


Right To Play is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessibility Policy
Multi Year Plan

Feedback Process

Individuals who wish to provide feedback on the way Right To Play provides services to people with disabilities or our Accessibility policy can email us at accessibility@righttoplay.com. This e-mail address is administered by Human Resources.  Individuals can expect to hear back in 5 business days. Complaints will be addressed according to Right To Play’s regular complaint redress procedures.

Keeping Children Safe

Child Safeguarding Policy

Right To Play has a fundamental duty of care towards children and are committed to our responsibilities to keep children safe  while engaged in our programs. We  believe that children have the right to be protected from abuse (including physical, sexual, emotional and intellectual), discrimination, exploitation, and manipulation as set out in the United Nations Convention on the Rights of the Child (UNCRC).

Right To Play’s Child Safeguarding Policy is a commitment and a tool to support us to be a child safe organization where our staff and volunteers are skilled, confident, competent and supported in meeting their child protection responsibilities through clear policy, procedures and good practice and where children are respected, protected, empowered and active in their own protection. 

You can find a summary of ourChild Safeguarding Policy ​here.

You can order our Child Protection Implementation Guidebook, which supports Right To Play staff to put the policy into practice, here.

If you have any questions or feedback please contact our Child Protection Officer, Laura Wright at lwright@righttoplay.com.

Help us keep children safe! 

Photos used on the website portray children with dignity, only happy healthy children who are expressing joy are taken. If you see a photo or video on our website that depicts children without dignity, respect or regard for their privacy, please email Laura Wright.

Children’s Names and Consent

We protect children’s identity of children by using only their first name or replacing it entirely. We ask children and their parents/careg​ivers for their informed consent before posting their pictures and stories on our website.
If you are concerned that a child could be identified or contacted based on information that is on our website, please email Laura Wright.​​​

​Statement of Commitment to Gender Equality​

Gender Equality Policy

Right To Play is an international humanitarian and development organization that uses sport and play to improve health, life skills, and foster peace for children and communities in some of the most disadvantaged areas of the world. Gender Equality is a crosscutting issue within RTP. We recognize that gender equality is a pre-requisite to achieve our mission and vision. This Gender Equality Policy defines Right To Play’s explicit commitment to support gender equality.​​

Read the complete Gen​​​der Equality Policy​ her​e.​

If you have any questions or feedback, please contact our Gender Specialist, Elyse Ruest-Archambault at